This used to work when I set it up five years ago in a company.
Since then there have been many new people in the accounts department, etc...
Anyway, as part of blocking a sales order a message is created which is sent to the KA or KM inboxes.
The problem I have is that it should be possible to open the blocked sales order message and select on the icon to start transaction VKM3 to release the order.
I get the message but I cannot see the icon I need to start the VKM3 transaction from within the message.
Any idea where and what I need to go bacj and check ?