Javascript error 'EPCM is not identified'

[Former Member]

I am having an issue on one desktop that when the associate logs on to EP7.0 all they see if the branding image on top and rest of the screen is blank, the content is not loading. I saw in the bottom left hand corner that there was javascript error and when I went to view it it said 'EPCM is not identified'. I have checked the IE6.0 settings on this machine and compared to another machine that the portal is working fine on and from what I can see all the settings are the same. I am not sure what this error means??

[Former Member]

Hi Kathy,

It sounds to me like there is some issue with JavaScript in the browser of that user. Double check that the user has enabled JavaScript for the portal site (you can do this easily by making your portal a trusted site for the browser under Tools --> Internet Options --> Security --> Trusted Sites --> Sites). Then I would recommend clearing out the cache Under Tools --> Internet Options --> General --> Delete Files --> Delete All offline content.

Close the browser and login again.

Hope that helps,

Simon

FYI... EPCM is a JavaScript object used by the portal JavaScript framework.