Implementation of Note 660016 for Follow up Transactions in CRM 2007

[Former Member]

Hi All,

We have a requirement to not show all the business activities and tasks available in crm for all the transactions as follow-ups.

For this reason we implemented the note - 660016. Now its working fine.. It is not showing business acitivities and tasks as follow-up transactions in the CRM GUI and Web UI 2007 for all the transactions.

But when I create a business activity as a followup for ztransaction in define copying control for business transactions.. It is showing in the CRM GUI but not in the WebUI.

But at the same time when I create a service complaint as a followup for my ztransaction, I am seeing the service complaint as a follow up in both CRM GUI and Web UI.

Is the implementation of this note restricting business activities and taks in WebUI forever or do I need to write any extra logic or is this any configuration issue ?

Regards,

Raghu

Edited by: Raghu Danda on Mar 8, 2009 1:17 PM

Edited by: Raghu Danda on Mar 9, 2009 5:14 AM

[Former Member]

Any suggestions please

Regards,

Raghu

[robert_kunstelj]

Check this post: [;

[Former Member]

Hi Robert,

Thanks for your reply

I checked the link, But I didnt get the full information there.

Firstly, my problem is not with upgrade and

the second thing is before implementing the note 660016, I am able to see both in CRM GUI and Web

UI all the business acitivities and tasks along with other transaction types as follow-up transactions.

After implementing the note, I am not able to see only the business activities and tasks in the Web UI

as follow-ups and in CRM GUI, its appearing as follow-ups.

Hope you got my question now...

If this is not done in customization I need to code according to my scenario..

When I kept a break point this class is triggering from another class.

Do I need to code in the class CL_CRM_UIU_BT_ACT_CUST_GET, according to my scenario.

Again I have a question here, will you please tell me in which component this class exists, so that I

will enhance that component.

Because when I debug after clicking on the Follow-Up button,this class is calling some where

down...So I am unbale to get the right component for this.

Regards,

Raghu

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