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Jul 05, 2018 at 04:04 PM

A special scenario, help required on C4C WF process..

81 Views Last edit Jul 06, 2018 at 08:30 AM 2 rev

Hi Experts,

As a business process, if we have business requirement that when a particular users raise ticket frequently, it should be notified only one user from the service center, is it possible in Cloud for Customer (C4C) WF and Notifications configuration as a standard process?