Contacts App - Creation of Target Groups

[former_member355106]

Hi All,

we want to use the Import Function of the App "Contacts" to create Target Groups. In our case these contacts normally already exist already in our system. We just have to import them as we dont have all the segmentation attributes available at the moment to build these target groups in Hybris Marketing.

We have made a test by uploading one contact and to try to build a target group by using the following CSV-file:

When uploading the file we receive the following error message:

The error means: Error when creating the target group.

Does anybody know what are the conditions to build the target group? How we could identify in detail what is the reason for this error?

Thank you!

Oliver

[former_member267312 · Accepted solution]

Hi Oliver,

You do not need to use the contact key. You can also use the C4C BP ID if you like. Just proceed as follows:

1. Create new segmentation model

2. Select ID_ORIGIN = your C4C ID_ORIGIN. Example:

3. Select "ID" as an segmentation attribute.

4. Create new segment as below:

5. Select "Contain in file" as comparison operator and upload the file (CSV/txtsegment-c4c-test.txt) with the BP IDs you want to include/exclude and specify whether it comes with a header line:

I hope this makes sense and works for you.

Please let us know whether this solved your problem.

BR

Theo

P.S.: I also included my sample CSV file.

[former_member267312]

Hi Oliver,

First thing to check would be the application log app. This should give you more details to the error in question.

Else, have you tried doing the same via the segmentation app and file upload?

https://help.sap.com/viewer/b88f770e4b7c4ecead5477e7a6c7b8f7/1805.500/en-US/c41e6354e5992257e1000000...

This way you can just upload the BP IDs as keys and create your target groups from there.

Hope this helps.

Theo

[former_member222458]

Hi Oliver,

furthermore it would help, if you would provide a screenshot of the actual csv file using something like notepad++ instead of MS Excel. MS Excel has sometimes the bad habit to destroy the data format.

Best, Anton

[former_member355106]

Hello Anton, Hello Theodore,

thank you very much for your reply.

I was trying out the solution to create the TG within the segmentation app and for our purposes this would be OK. The only problem is that the relevant consumer can just be calculated if we upload the contact key (which is a GUID). This was also described by SAP in KBA 2474082.

Example file:

As the end user only has the ID of the customer from ID_ORIGIN "SAP_C4C_BUPA" he has to get first the contact key and afterwards he can create the segment by using the object key upload.

Do you know maybe an easy way to get the contact key for a group of customer by only having the ID of ID_ORIGIN SAP_C4C_BUPA?

BR/