The ITS could not connect to the Web Application Server or the R/3 System

[Former Member]

Hi Gurus

we are in the process of insalling ITS 6.20 (ITS version is 620010318381 ( itsWindowsX64_31-200001681, R/3 4.7 200)

Actually we installed it for dev/qas server with connectin mode property as "Connect to SAP system Using Applicatin Server" these are working fine for webgui!

and the same thing i installed for Production as connection mode property as " Connect to SAP System Using message Server" (hostname/IP, port as 3600 (as instance number is 00) here in the production evnironment we have 2 app servers. The installation got successful but i am not getting the log on screen through the link: http://10.3.3.175:81/scripts/wgate/webgui!

the error message is :

Connect Error

The ITS could not connect to the Web Application Server or the R/3 System

any help please

Thanks in advance

[former_member316351 · Accepted solution]

Hello Balaji,

Check the global.srvc file for errors in the R/3 system information. The ITS uses the following to connect to your system:

~appserver

~routestring

~systemname

~systemnumber

~logingroup

~messageserver

Which parameters are used depend on how you are connecting (logon group, route string, etc.)

Edgar