Hi,
When creating a support message from the Incident work center, the fields system and client are greyed out and thus not maintainable.
I have no problems creating support messages using the SAPWEBGUI or through transaction NOTIFCREATE, it is only when using the work center. I do not have any other issues in the workcenter, I can display and change support messages.
I have check the security settings and run a security trace which did not come up with anything.
Any advice as to why these fields are greyed out would be greatly appreciated.
Thomas