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Former Member
Mar 05, 2009 at 04:49 AM

How to Assign Roles for maintaining possible agents?

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Hi all,

I was trying to assign Roles to maintain agent assignment and I was not able to assign role to Task -> Additional data -> Agent Assignment -> Maintain -> Create agent assignment -> selected role but it's not displaying the roles available in the client.

There is no org. structure in our client.

So, What all settings do i need to make the roles display and select? please let me know in detail if possible.

Regards,

Sateesh