Hi all,
I was trying to assign Roles to maintain agent assignment and I was not able to assign role to Task -> Additional data -> Agent Assignment -> Maintain -> Create agent assignment -> selected role but it's not displaying the roles available in the client.
There is no org. structure in our client.
So, What all settings do i need to make the roles display and select? please let me know in detail if possible.
Regards,
Sateesh