Hello guys,
First is the system info:
Crystal Server XI R2 with SP3
OS: Red Hat Enterprise Linux ES release 4 (Nahant Update 6)
Database: Oracle DB 10g
This issue shall be divided into two parts.
Parts one:
Before the server is reinstalled we can upload some reports. But there is some limitation. When one report is changed, we can't upload it to the server directly. This report should be renamed to a different name then it can be uploaded. If we don't do so it fails with an error message says 'An unexpected error has occurred'. So every time we need to rename reports and then upload them. This workaround is OK for some reports but not all of them. No matter how we reboot the machine or restart the crystal server.
Part two:
One day the machine crashed and we reinstalled the crystal server. But this time it won't accept any report at all. Still it accepts other file such as *.Doc, *.PDF Etc. Every time we try to upload a report and we get an error message says 'An unexpected error has occurred'. If we use CMC to upload a report we get something more detail says 'There was an error while retrieving data from the server: Unknown exception occurred when calling into the plugin'.
BTW, all reports are tested in report designer. They are 100% OK. All services of the crystal server are up and running.
Thanks a lot.