Hello,
I am working on a system which is hosted remotely where Citrix and Single signon are used to access the SAP instance. I need to be able to send email to their Outlook server with executable links back to the workitems. I had planned to use Extended Notifications to get this done. I am fine with everything except for the Citrix link. I am not sure whether the link in the email will be able to find its way through Citrix to the SAP instance. I also need to know the SSO is going to work - it seems at a minimum they would need to sign on to Citrix. Has anyone out there done this, or at least know whether it would/should/won't work?
Thanks in advance for any help you can offer,
Jeff Gray