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Former Member
Mar 03, 2009 at 03:31 PM

Substitions in MSS

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I have a number of questions regarding Substitions in MSS.

1. Can someone confirm if the escalation process for unactioned items happens alongside of the substitution process? For example; if the substition does not action the item in Universal Worklist will this item escalate to the next Chief Position?

2. Can you substitute to a manager outside of your org unit/hierarcy?

3. And if I substitute to a colleague to act on my behalf and we both neglect to do something will it go to my Chief Position or my colleagues Chief Position?