I have a number of questions regarding Substitions in MSS.
1. Can someone confirm if the escalation process for unactioned items happens alongside of the substitution process? For example; if the substition does not action the item in Universal Worklist will this item escalate to the next Chief Position?
2. Can you substitute to a manager outside of your org unit/hierarcy?
3. And if I substitute to a colleague to act on my behalf and we both neglect to do something will it go to my Chief Position or my colleagues Chief Position?