Replicate Data(Contract Status / End Date) from Dunning (FICA) to CRM

[former_member574540]

Hi All,

I have a scenario where I need to trigger an update of Contract to "Suspended" ( on hold) status in CRM via Dunning activities when customer have an outstanding bill more than 45 days.

May I ask if there is a standard function that allows me to do such an update via Dunning ? OR I need to enhance them.

No idea where should I start to achieve this.

Thanks.

[william_eastman · Accepted solution]

there is no standard function for this. you could define a custom activity to update contract data in ECC which might enable you to replicate it to CRM later.

[former_member574540 · Accepted solution]

Hi William, is there any function that does the same thing ? Understand that I need a custom one but I was thinking to mimic the concept and apply it to my custom activity. Thanks.