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Former Member
Mar 03, 2009 at 07:46 AM

ERMS -Interaction Record and Service ticket are not getting generated

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Hi All,

I am configuring the ERMS system (SAP CRM 2007). So far I am been able to get internal emails into the CRM system and the emails are getting routed to the respective agent's inbox based on the rule in Rule Modeler.

I have created rule for creating Interaction Record and Service ticket. However, Interaction Record and Service ticket are not getting generated. Also, I am not able to receive external emails (yahoo, gmail etc..) into SAPconnect.

Any input on these issues is appreciated.

Thanks & regards.