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Former Member
Mar 03, 2009 at 12:57 AM

Difference between Crm5.0 ICWB and CRM 2007 ICWB


Hi experts,

I have little confusion with respect to IC-web client in CRM5.0 and CRM2007. Do they both are same?

Because in CRm 2007 we are using CRM_UI_PROFILE as IC_AGENT for opening IC-Webclient pages. And moreover these screens are build upon by components on BSP_WD_CMPWB. Which are different to CRM_IC on BSP_WD_WORKBENCH.

And also from CRM2007, we have to only work on BSP_WD_CMPWB for customozing Interaction Center - Customer ? No need to customize on BSP_WD_WORKBENCH used on CRM5.0

Many Thanks,