I have little confusion with respect to IC-web client in CRM5.0 and CRM2007. Do they both are same?
Because in CRm 2007 we are using CRM_UI_PROFILE as IC_AGENT for opening IC-Webclient pages. And moreover these screens are build upon by components on BSP_WD_CMPWB. Which are different to CRM_IC on BSP_WD_WORKBENCH.
And also from CRM2007, we have to only work on BSP_WD_CMPWB for customozing Interaction Center - Customer ? No need to customize on BSP_WD_WORKBENCH used on CRM5.0