Hi
After completing integration steps (BCM & CRM), I get to see BCM queue details on CRM when I log-in. But I do not get Ready buttons in active state...it is greyed out. I can not click on 'Ready' button. Any idea ?
Following Settings on CRM IC performed..
SM59 for RFC connection (http connection to external server)
Define com mgmt software
software function profile to CRM business role IC_AGENT
CRMM_BCM_ADM
CRMM_IC_MCM_CCADM
CRMM_IC_MCM_CCLNK
On SAP BCM side, we are able to make internal calls.
Calls work fine with ICI simulator. When I have function profile CONTACTCENTER with SAPCCS (simulator) in business role , I get Ready /Not ready buttons in active mode. But with our communication management software profile, I can not select 'Ready' radio button.
We do get to see BCM queues on screen (bottom right side) with IC_AGENT. Connectivity test is ok. Only 'Ready/Not' ready buttons are greyed out.
It seems something is missing but can not figure out what ?
We are able to make internal calls on BCM. Parameter OII.IgnoreOperDirect on BCM is set as 1.
Pl Guide.
Thanks & regards,
Sam