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Former Member
Mar 02, 2009 at 10:26 AM

Link multiple incidents together and un-link


Hello Experts,

my client using solution manager 7.0 sp14 (Service Desk).

Now my requirement is need to be able to link multiple incidents together.

Any suggession in that to get an option u201CLink to another Incidentu201D from an Incident in any status. From this you can search for master incident, and link the two. Some times it is probably safer not to stop the clock (as the link maybe incorrect), but this action should set a flag on the child ticket so that SLA reporting can exclude all child tickets.

If the master ticket is resolved, then all child tickets should be resolved also (with the same reason).

A linked ticket will then have an option to un-link if it is found to not be a correct link (and this will un-set the child ticket flag).