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Former Member
Feb 27, 2009 at 03:26 PM

"Internal Error -5002" every order

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On every order submitted from web tools, either thru the administrative screen or by the customer, is giving this error:

-5002:Internal error (-5002) occurred

at NetPoint.SynchSBO.SBOObjects.SBODocument.NP_2_SBO(Documents& document, NPOrder order)

at NetPoint.SynchSBO.SBOObjects.SBOOrder.NetPointToSBO(NPQueueObject qData)

at NetPoint.SynchSBO.SynchObjectBase.Synch()

I searched the forums to see if that error number was asked previously, didn't find any posts about this specific error. The error only gives that number and doesn't say anything about what could cause it, so I don't have any leads to go off of 😔 Every order gets this sync error; the sync error repeats each time sync runs.

Any suggestions?