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Former Member
Feb 27, 2009 at 09:54 AM

Schedule Action condition based on Dates

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Hello,

I have the following problem. I would like to automaticall schedule a defined action if a Service Order is still within the initial status after 20 minute´s have passed.

How has that to be set up? I already found out that I should use the object "CreateTime" unfortunately I can only give a fixed reference to a creation time and not say something like

Creation time +00:20:00. Unfortunately it doesnt like it and says that cannot be converted to a time format.

I am now a bit stuck on how I can solve that. Any help is highly appreciated.

Thanks and best Regards

Christian