Hello,
I have the following problem. I would like to automaticall schedule a defined action if a Service Order is still within the initial status after 20 minute´s have passed.
How has that to be set up? I already found out that I should use the object "CreateTime" unfortunately I can only give a fixed reference to a creation time and not say something like
Creation time +00:20:00. Unfortunately it doesnt like it and says that cannot be converted to a time format.
I am now a bit stuck on how I can solve that. Any help is highly appreciated.
Thanks and best Regards
Christian