Skip to Content
author's profile photo Former Member
Former Member

SAP CRM Email Transfer?

Hello gurus, what is the point of the SAP CRM Email Transfer folder in MS-Outlook? When we select the folder, we see our inbox and have the ability to view the emails. There is also a transfer button that seems to do nothing. However, what is the purpose of this folder in Outlook? Appreciate any input.



Add a comment
10|10000 characters needed characters exceeded

Related questions

2 Answers

  • Best Answer
    Posted on Feb 27, 2009 at 08:33 AM


    e-mails can be transferred to CRM. There they're stored as activity of type "inbound e-mail" (default transaction type 0004). You need to allow activeX for the current security zone and install Microsoft CDO to make it work. Check SAP note 962341



    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Feb 27, 2009 at 09:09 AM

    Hi Romi,

    This folder 'SAP CRM Email Transfer' in Outlook is used to synchronize the inbox with SAP CRM.

    For this functionality to work you need to have ActiveX components enabled for your browser and CDO to be installed.

    For further information you can refer to OSS note: 963408 and

    Hope this helps!



    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.