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Closing the browser in InfoView doesn't log the user off.

In Business Objects XI R2 Infoview, closing the browser in InfoView doesn't log the user off no matter how you answer the subsequent popup question "A window has closed. Log off as well?" Is there a fix for this somewhere?

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  • Posted on Feb 27, 2009 at 06:27 AM

    hi,

    In InfoView, with Performance Management installed, user sessions fail to be released immediately when the Log Off button is clicked.

    If you click the logoff button in Infoview and watch the address bar you will notice that it actually goes to another page called default.htm. It does this really fast. That page is located at C:\Program Files\Business Objects\Tomcat\webapps\businessobjects\enterprise115\desktoplaunch\InfoView. Remove both the default.htm and index.html and reboot your Tomcat server. Open a browser and go to Infoview. Once you have gotten in to Infoview click the log off button. You will get and error from the tomcat server and that is because the page does not exist anymore. If you look in CMS under servers and CMS you will also notice it dropped the session as well. So if you create another Default.htm page of your own and just redirect to another page it all should work.

    However I did notice an interesting ADAPT in CHF15 :-

    http://support.businessobjects.com/CommunityCS/FilesAndUpdates/boxir2_en_chf15_readme.pdf

    ADAPT00576483 Patch ID: 39,216,665

    Also did u do any customization setting before ?

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