Skip to Content
author's profile photo Former Member
Former Member

Xcelsius XL activation problem

Our licences of 10 have apparently been reset, but when we try to use and register the product it tell us that we have exceeded our licences. Can someone from Technical Support assist PLEASE ! I can provide serial and upgrade numbers. Regards, James

Edited by: James Reynolds on Feb 26, 2009 12:48 AM

Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Feb 26, 2009 at 12:00 AM

    Please search before posting. A simple check for "activation" gives...

    If you are experiencing activation issues with Crystal Xcelsius 4.5 or an older version, please contact customercareamericas at or call 1-800-877-2340. Use option 5.

    Add a comment
    10|10000 characters needed characters exceeded

    • Former Member Former Member

      Thanks A.J.

      And to anyone who reads this, please insist that you get the correct contact information from Customer Care for activation issues.

      They should not be directing you to this forum. It is not the Tech Support or Customer Support department. This is a user-supported forum at this point in time. If SAP changes that in the future then it would be helpful.

      I had to ask AJ to jump in and help resolve this thread. But that won't always be possible. Please use SAP Customer Care.


Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.