We are currently running B1UP Version 3.0.1.1 on SAP B1 2007A PL41. We are getting errors on start up and the B1 Usability package is not running properly. I've tried contacting Boyum IT support but they are gone for the day (they're in Denmark) and it's crucial to get this up and running asap so I'm hoping someone can help.
When all but one of our users log in this morning, we are getting one or both of the following errors. When starting up, the B1 Usability Package goes through the Test of Components but when it gets to step 3/4 an error appears that says "Sorry. An error occurred while making a connection to the client from the add-on: B1 Usability Package. Contact the supplier if this happens again. Do you want to see a detailed error message?" I click Yes and get an error message that says:
System.IO.IOException: Cannot create a file when that file already exists.
at System.IO._Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO._Error.WinIOError()
at System.IO.File.Move(String sourceFileName, String destFileName)
at SBO.Logging.Log.ArchiveFile()
at SBO.Logging.Log.WriteEntry(String messsage, LogEntryType type, Int32 eventId, Int32 category)
at SBO.AddonLogic.Addon.LicenseSystemCheck()
at SBO.AddonLogic.Addon.Start(AddonData addonData,AddonModules addonModules)
Source: mscorlib | Method failed: Void WinIOError(Int32, System. String)
Another error that a couple of users reported on start up this morning was a System Message that said "Addon BOY_USABILITY failed to pass license check: Invalid character in a Base-64 string."
In both cases, while the B1 Usability looks like it's running (the Add On Manager says it's connected and you can see the B1 Usability options in the Add-Ons folder in the main menu), none of the modules are actually working (item placements, B1 Validation, menu items etc). For example, if you click a custom menu item, nothing happens. I also cannot open any of the B1 Usability menu items from the Add-ons menu.
This morning, I added a new UDF to the Recurring Invoices Header table (which is one of the User Tables created by B1 Usability). I had previously done this on my test database and there were no problems. Also, the first time I logged back in after adding the UDF I didn't get any error. Just to be sure though, I went back and deleted the new UDF and tried logging in again but I am still getting the error.
Does anyone have any suggestions?