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Former Member
Feb 25, 2009 at 09:33 AM

(CRM 2007) Knowledge base not found when simulating model from CRM WebIc

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Hi Experts,

We have created a configurable product and a version in the WebIC modeling product assignment block .

we have also maintained the scenario in IPC XCM Administration and made the necessary entries in CRM tables COMM_IPC_PROP and COMM_IPC_URL.

When we try to simulate the product configuration from the configuration tab page in CRM COMMPR01 transaction or directly from the WebIC button , we get the following message in the screen :

'No Knowledge base found'.

When we run the program IPC_TEST_FIND_KNOWLEDGEBASES in CRM transaction SE38, we find a knowledge base for the version we had created (with statut=0).

Can you help us?

Thank you !

Regards,

Nabil.