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External Service management

Hi I know theoretically that 4 heirarchies can be maintained but just consider our scenario.

We have MM, SD and FICO module and I tried to search that heirarchies in service master but I didnot get it anywhere . Does it needs any special configuration or other related module implemented . ??

I have searched for some previous threads but I didnt get helpful answer. If possible please explain with some details

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Feb 25, 2009 at 04:46 AM

    Bhusan,

    Why you are trying to search MM, SD and FICO modules in heirarchies of service master ..??

    Do u know what is the meaning of heirarchies in service master .

    Please explain what exectly is your query.

    Regards,

    Manish

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    • I need how service heirarchies are maintained in service master .

      Example :

      If I create service master for AMC of Electrical Maintenance of Office premises . then this service will have some sub levels of service like

      1) Inspection of Elctrical wiring

      2) Cleaning of electrical Panels

      3) carry out minor repairs or corrections such as loose contacts , cable cuts etc

      Secondly you can take example AMC for Generator Maintenance , which may have sub categories like Type Servicing to be done Quarterly, Half yearlyy checks and maintenance , etc

      If you really worked in domain area and you have some strong domain experience you can easily undersatnd .

  • author's profile photo Former Member
    Former Member
    Posted on Feb 25, 2009 at 05:36 AM

    Bhusan,

    I am fully agreed with you and if i am not wrong it is same like Task list in PM module of SAP.

    One thing i would like to tell u:

    when we are raising a PO to supplier for services, we used to enter AMC of Electrical Maintenance of Office premises in to the header item of PO and in the item details we used to enter all services like you have given example:

    1) Inspection of Electrical wiring

    2) Cleaning of electrical Panels

    3) carry out minor repairs or corrections such as loose contacts , cable cuts etc...

    It is applicable for the second example given by you also.

    Now i am not able to understand why you want to use the hierarchies concept for these scenerios.

    Regards,

    Manish

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    • We have just implemented SAP MM , SD and FiCo modules as a part of our trading business and we have warehouses as a part of infrastructure . We are signing AMC conracts with our vendor for AC, Cold storage, Diesel Generator , Elecrical maintenance and for other infrastructure maintenance . I have described the scenario for Generator maintenance earlier . What I try to acieve that , is something I desribe as follows -

      Main Service is at Apex level example Anuual Maintenance of our generator set at warehose

      this service include some sort of sub services like

      a) Quraterly Check and maintenance- Eg Checking Lub oil level, Collant, Condition of Hose pipes, like that

      b)Half yearly check - All checks which we perform quarterly + some additional upper level checks like engine condition, Removing the oil and charging fresh oil, relacing coolant etc

      C) annual Checks - some more aditional and through checks and repairs

      I want to monitor it all through the service entry sheets . I will create the service master for main service with its sub services . i will make a schedule for performing the service and accordingly I will record the sub services in entry sheets. As a Result at the end of the year service will be completed by performing the sub services

  • Posted on Feb 26, 2009 at 08:54 AM

    Not found any satisfactory answer or solution so unwillingly Iam closing this

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