Hi Experts,
How can I forward temperately the incomming service tickets, when the whole processing group went to training? I do not want to change the organization model or the partner determination rule of tickets.
I just want to define a rule to forward all the message in a certain time period. And of course the end of the period it must set itself back automatic.
I need some of "Out of office assistant with forwarding rules".
Best,
Levente