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Former Member
Feb 24, 2009 at 02:43 PM

Workforce replacement

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Hi Experts,

How can I forward temperately the incomming service tickets, when the whole processing group went to training? I do not want to change the organization model or the partner determination rule of tickets.

I just want to define a rule to forward all the message in a certain time period. And of course the end of the period it must set itself back automatic.

I need some of "Out of office assistant with forwarding rules".

Best,

Levente