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Former Member
Feb 24, 2009 at 10:59 AM

Processing Warranty Returns

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Hi,

I would like to know how to manage "Items under warranty" for the below scenario in SBO 2007B for our client:

1. They are not maintaining Serial Numbers or Batch numbers for their Inventory. When they sell an item to the customer which is under warranty and if the customer returns the product within the warranty period for any defects, how do i treat this in SBO? What steps or process is involved in it and how do i track the inventory or any costs associated with this warranty in SBO?

2. What if the customer claims the warranty with us and we claim the same from the manufacturers. But, If we replace the warranty item to the customer immediately and in the mean while, we claim the same from our manufacturers then, how do i track my outstanding inventory which is due from the manufacturer?

Your inputs for the above scenario will be greatly appreciated.

Regards,

Kaushal Mittal