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Former Member

Solution manager

Dear Seniors,

what is solution manager? what is its role n what it is used for?

Thx & regards

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3 Answers

  • Best Answer
    Posted on Feb 24, 2009 at 10:02 AM
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  • author's profile photo Former Member
    Former Member
    Posted on Feb 24, 2009 at 10:09 AM

    Hi,

    Using Solution manager tool you can handle the Change request/ new request .

    As per the Business process number , client can raise an request through sol mgr for

    any config changes with the priority and all the correspondence can be maintain

    for UAT , Config Transports , Basis comments etc

    Regards

    Hemant V. Mahale

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    • Former Member

      The whole ASAP methodology and communication between client - for tickets at the time of Prod.support or ASM is transfered thru Solution Manager.You can maintain all document according to ASAP methodolgoy process.

      Tcode:SOLAR01/SOLAR02

  • author's profile photo Former Member
    Former Member
    Posted on Feb 24, 2009 at 10:07 AM

    Hi

    SAP Solution Manager as the name suggests is for managing the whole gamut of SAP and Non-SAP solutions in the IT Landscape of an organisation. It provides you the tool, content and gateway to create, operate, manage and monitor your solutions over time. It is supported and enhanced by SAP's support organization, SAP Active Global Support, in conjunction with the other SAP development organizations. The system is designed to be a centralized support installation in what is generally a distributed set of system installations that support the business computing functions of the SAP software suite. SAP Solution is the managing system, and the business suite applications (e.g. CRM) is the managed system.

    Solution Manager provides an extensive array of software features in the IT Support area for enhancing, automating and improving the management of SAP's MySAP Business Suite and NetWeaver Software Components:

    Centralized Administration (Work Centers)

    Project Management

    Test Management

    Centralized Monitoring

    E2E Root Cause Analysis

    Business Process Monitoring

    IT Technical Reporting

    Centralized Alerting

    Installation Keys

    Early Watch Reporting

    Change Management

    Support Call Management between Customer and SAP

    Service Desk

    Software Maintenance and Patching

    SAP is assertively improving and extending many of the above feature areas.

    SAP Solution Manager is the successor to ASAP ValueSAP. SAP Solution Manager helps in implementing and managing complex system landscapes. Globally systems are getting distributed across geographies and business processes cover more than one system. In such complex scenarios, integrating technical and business requirements is important for the success of IT. SAP Solution Manager provides SAP customers with an efficient means of handling both the technical and business process side of solution implementation.

    As part of SAP Solution Management Solutions, the customers receive best practices relating to:

    - Global Strategy and Service Level Management

    - Business Process Management

    - Management of MySAP Technology

    - Software Change Management

    - Support Desk Management

    SAP delivers this using support programs during implementation of the system solution. Some of the benefits of using SAP's Solution Manager are that it helps:

    - Manages the technical risk associated with the implementation of the solution ensuring technical robustness

    - Helps leverage users core competencies in implementing solutions

    - Ensures solution works as intended with best practices built in.

    check this also

    A General overall discussion on Solution Manager http://www.sap.com/platform/netweaver/components/solutionmanager/index.epx

    SAP Solution Manager Overview http://big4guy.com/index.php/2007/06/14/sap_solman_solution_manager_toolset

    Frequently Asked Questions - The SAP Solution Manager A Highly useful link. Here you can find answers to many frequently asked questions about the SAP Solution Manager, as compiled by Solution Manager experts Solution Manager applies to many different SAP contexts. It bridges pre-NW(NetWeaver), NW, and the eSOA and analytics era .It automates usual processes and provides a central spot for managing system performance and business processes. The topics covered are:

    Using SAP Solution Manager for SAP ERP Solution Manager Diagnostics Interfaces to SAP's Support Applications Service Desk Solution Monitoring55555 Troubleshooting Installation Questions..

    https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/webcontent/uuid/16eaf8ea-0c01-0010-c1af-b3febfa33574 [original link is broken]

    A Basic Description of what Solution Manager is

    https://www.sdn.sap.com/irj/sdn/wiki?path=/display/bpx/sapSolutionManager& https://www.sdn.sap.com/irj/sdn/advancedsearch?query=solution+manager&cat=sdn_all

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