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Former Member
Feb 23, 2009 at 07:19 PM

Support Desk Configuration : Partner determination

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Hi all

Iu2019m configuring Service Desk for internal use in my solution manager 7 ehp1.

I can send support message from satellite system but the solution manager canu2019t assign automatically the support team and message processor.

I have execute the steps in note 616946 but the assignment donu2019t work fine. There are any activity to implement automatically assignment of message to support team?

Thanks a lot for collaboration.

Best regards

giovanni