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Former Member
Feb 23, 2009 at 06:36 PM

System locking up from A/R invoice screen when finding invoices for BP

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My client's SBO is locking up in the A/R invoice window when trying to find invoices for a particular customer. Here is his description of the problem.

SAP locks up if any of our users go to A/R invoices, clicks on the u201Cfindu201D icon, chooses the customer field, enters a customer code (for example C6958 or even *), and then clicks u201Cfind.u201D

The server usage spikes for that user, using 25% of the server CPU, and the user is frozen like in the attached image. I have confirmed this with several users and on both Citrix servers.

The customer has several UDFs for the invoice doc and the default is to display them. When I tried to recreate the problem, i found that I could recreate it when I chose when 'View UDFs' , but the find worked as expected when the UDF portion of the window was not displayed.

The client in on 2007A PL15. Has anyone heard of a similar issue?