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Former Member
Feb 23, 2009 at 03:42 PM

New SMARTFORM's do not work when sending to Service Desk message processor.

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We have been using Solution Manager Service Desk and the standard SMARTFORMS to mail details of the service ticket to the person requesting support and the message processor.

We are using the CRM_SLFN_ORDER_SERVICE_01 and CRM_SLFN_ORDER_SERVICE_02 SMARTFORMS.

We wanted to make some changes to these SMARTFORMS and therefore have copied these using the Z name space.

We then reconfigire the Action Definition and select the new 'Z' SMARTFORMS that we have created. However, when we create a support ticket the automatic mail generation no longer works.

When we revert back to the standard original smartforms the automatic e-mail generation starts to work again.

Is there something we have not done with the new 'Z' SMARTFORMS that we need to do, so that the mail generation starts to work.

Simon