Unkown video card error

My client is getting the following error infrequently and randomly when running various business objects deski or other processes. Apparently this error has occurred in other versions of business objects. Error:

1 p r o c e s s o r P F a m i l y 6 M o d e l 2 3 S t e p p i n g 8

W i n d o w s 2 0 0 0 S e r v e r ( T e r m i n a l S e r v e r ) v 5 . 2 b u i l d 3 7 9 0 ( S )

P h y s i c a l T o t a l / A v a i l : 2 . 0 9 7 . 1 5 1 K b / 2 . 0 9 7 . 1 5 1 K b

T e m p d i r e c t o r y C : \ D O C U M E ~ 1 \ j o n h a r \ L O C A L S ~ 1 \ T e m p \ 1 \ ( 5 K b a v a i l a b l e )

' U n k n o w n ' v i d e o c a r d

4 8 0 0 x 1 2 0 0 w i t h 6 5 5 3 6 c o l o r s

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

U n h a n d l e d E x c e p t i o n

C o d e : c 0 0 0 0 0 0 5

D e s c r i p t i o n : E X C E P T I O N _ A C C E S S _ V I O L A T I O N

C a l l s t a c k :

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

etc