Audit Universe - Difference between Document Refresh & Read Document

[Former Member]

Hi,

I have created reports to track the User Activity on different Universe and I am using Action Name filter with Read Document & Document Refresh.

I am always getting Read Document counts less than Document Refresh count. I am a bit confused because I expected a document to be read when someone clicks on report name and if they hit the refresh button it should get recorded in Document Refresh Action. So always Read Document should be more than document Refresh as one needs to open a report before they can refresh it.

Please explain the difference between Action Name=Read Document & Document Refresh.

Kind Regards,

Zahra

[Former Member]

Scheduling a document probably also counts as a refresh, if you schedule a document to run every hour that would then mount to 24 refreshes in a day, without the report necessarily being viewed.

Caroline

[Former Member]

Could someone give me a definite answer, as to what is the difference between read document & document refresh.

How can the Refresh count be more than Read count. One can refresh a Document only after opening it.

We don't have any schedules running, so possibility of schedule being considered as Refresh is not right.

[Former Member]

From the Auditor's Guide:

Read Document: User opens an existing Web Intelligence document
Refresh Document: User *manually* refreshes a Web Intelligence document, or a user open a Web Intelligence document that is set to "Refresh on open".

As you pointed out, a document must be read before it can be refreshed. So the number of refreshes cannot be greater than the number of reads.

Does your report aggregate data over a number of days? Is it possible that the Document Read action (for that user/report) fell outside your time period?