-2028:No matching records found (ODBC -2028)

My client lost their CRM data, so they restored the CRM database and have since contiuned processing. Now they are getting this error:

-2028:No matching records found (ODBC -2028)

at NetPoint.SynchSBO.SBOObjects.SBOPartner.NetPointToSBO(NPQueueObject qData)

at NetPoint.SynchSBO.SynchObjectBase.Synch()

This was on the BPs. How can I correct this error?