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Feb 21, 2009 at 04:18 AM

returns

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Hi experts,

Pls advise whether the solutions are appropriate for the scenario below. If not, any other solutions? Thx.

Scenario: Outbound delivery has been PGI (10 ton) while invoice has not been created. The customer returns 1 ton. And this return may happen cross months.

Solution A: for the delivery, cancel PGI, change delivery qty to 9 ton, PGI, create invoice. For the returns 1 ton, use movement type to change the stock status, for e.g., change it from unrestricted to returns.

Solution B: create invoice (10 ton), create returns order & returns delivery (1 ton) but not create C/M, create a free of charge order & free of charge delivery (1 ton) but not create invoice.