Hi experts,
Pls advise whether the solutions are appropriate for the scenario below. If not, any other solutions? Thx.
Scenario: Outbound delivery has been PGI (10 ton) while invoice has not been created. The customer returns 1 ton. And this return may happen cross months.
Solution A: for the delivery, cancel PGI, change delivery qty to 9 ton, PGI, create invoice. For the returns 1 ton, use movement type to change the stock status, for e.g., change it from unrestricted to returns.
Solution B: create invoice (10 ton), create returns order & returns delivery (1 ton) but not create C/M, create a free of charge order & free of charge delivery (1 ton) but not create invoice.