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Former Member
Feb 20, 2009 at 01:56 PM

Use actions to trigger workflows in Service Desk

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Hello,

I'm currently testing the functionality to trigger a workflow out of a Service Desk action instead of a notification. I try to realize this by using the processing type "Workflow" in the action definition.

When defining the processing type, it is possible to choose "Create template", which lets me create a workflow template. But after having created one, it is not possible to assign this template to the processing type. Whenever I try this, the error message

The assigned BOR object type BUS2000116 is not used in any workflows

is given. The template I created, has BUS2000116 with event CREATED as triggering event, so the workflow should be found, I think.

Is there another place where the business object needs to be assigned in the workflow, so that I'm able to find the template here?

Answers will be rewarded. Thank you in advance!

Regards,

Emanuel