Hi,
My Scenario is as follow-
I have a customer which is afftected by my project. He is affected and the has carried some work on his own to restore the things which are affected due to my project.
Now he is claiming that amount from my company and after accessing, we realise that that is a real damage and we need to pay to the customer.
Hence i am trying to map it in SAP as follow-
I am Creating a claim with cost and assigning a WBS element to it. Now the cost of the claim is not getting reflecting anywhere at WBS element. I am aware about the BADI - NOTIF_COST_CUS_CHECK.
I have not activated this BADI but the description says that when activated, it should create an internal order when i save the claim. Now i want to know what are the effect of cost of claim on WBS (Will it be displayed as planned or actual cost on WBS and is there any relation with the status of claim?)
The other question is that if i am creating this claim as a claim of customer to whom i need to pay certain amount, how WBS and internal order will help me in executing the payment to customer?
Waiting for advice please.
Thanks
Rajesh