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Jun 22, 2018 at 08:33 AM

How to use custom fields in localhost link sent by provider for telephony integration

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Hi experts

For telephony integration, the guide is saying we can also pass custom parameters via the localhost link the telephony provider is going to give. How do we do this? The guide says the parameter is "Custom_1" up to "Custom_5", but then we need to tell the system that this Custom_1 parameter pertains to this field. Plus, there's no option for me to expose a field called "Custom_1" in the Live Activity Center. Can you help me with this? The client wants to pass "concern type" to be captured by their IVR.

Thanks