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Former Member
Feb 19, 2009 at 06:04 PM

CA-ICI-CTI version in CRM 5.0

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Hi Gurus,

We are upgrading CRM 4.0 to CRM 5.0 SR3. After the upgrade we would like to connect Cisco Telephone system to IC Webclient to handle the calls.

Bucher-Suter is the third party provider for Cisco. They need the following versions & features to integrate the Cisco Unified crm connector for SAP. .

SAP Interface and Release Level Requirements:

1. CA-ICI-CTI 6.2 - Integrated Communications Interface u2013 CTI 6.20

2. SAP NetWeaver Application Server 6.10, 6.20, 6.30, 2004, 7.0

3. SAP ICI Free Seating feature is required

I am trying very hard to find out the CA-ICI-CTI version that comes with CRM 5.0 but no luck.

Please let me know how can we find the ICI version? Your help is highly appreciated and well rewarded

Thanks in advance

Regards,

Ravi