Hi!
When user agent hang the call up ('End' button of communication toolbar), I need close the interaction record changing status to complete.
There will always be a way to hang the call up and manually set the status of the IR, by using the Hang-up button.
The class for IR Header is CL_ICCMP_BT_INRHEADERVIEW_IMPL and when user agent press any communication toolbar button ACTION_HANDLER method of CL_CRM_MCM_SESSION is executed.
Thanks in advanced!