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Former Member
Feb 19, 2009 at 04:00 PM

Change interaction record status when communication toolbar is pressed

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Hi!

When user agent hang the call up ('End' button of communication toolbar), I need close the interaction record changing status to complete.

There will always be a way to hang the call up and manually set the status of the IR, by using the Hang-up button.

The class for IR Header is CL_ICCMP_BT_INRHEADERVIEW_IMPL and when user agent press any communication toolbar button ACTION_HANDLER method of CL_CRM_MCM_SESSION is executed.

Thanks in advanced!