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Former Member

Information about Service Desk XT?

Hi!

Does anyone have some printed information or presentation about the functionality and/or the details of the Service Desk XT?

Thanks in advance.

Best regards,

Alexander

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2 Answers

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    Former Member
    Feb 20, 2009 at 07:56 AM

    Hi Prakhar,

    thanks for your fast answer and your links.

    But these information I already have seen and they are a bit of saying nothing. Sorry!

    I am looking for some detail information about Service Desk XT.

    - What special features does it deliver extending der normal Service Desk

    - How does it look like (screenshots)

    - etc.

    Does anyone have implemented the Service Desk XT right now and how is the experience?

    Thanks,

    Best regards,

    Alex

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    • Former Member Peter Baumgartner

      Hi Peter,

      I recently had the same issue (for several customers). Answer I got from SAP: Service Desk XT is just a a license extension - it doesn't come with any kind of additional functionality.

      "SAP Consulting Packages" for such topics seem to be available (chargeable of course and NOT part of Service Desk XT). If I understood it right, they need CRM licenses as well in addition to the SD XT license.

      Still I'd appreciate if someone could post details here if further information on SD XT should appear.

      Cheers,

      Andy

  • Feb 20, 2009 at 06:38 AM
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