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Former Member
Feb 19, 2009 at 02:10 PM

Cancelling order discounts when below Customer's Minimum Order value

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I've been reading what I can find about discount conditions etc and am slightly confused as all the examples seem to relate to item line situations. We need to have a setup where all possible discounts are cancelled if the order total value is less than a given minimum order value (or threshold) related to that particular customer - and not based upon any line item value.

We do not use Minimum Order Value as per the SAP examples given i.e. orders not accepted below the MOV and therefore surcharges added. As mentioned we use a threshold value for most customers under which discounts do not apply.

Because of this we cannot automatically email or fax acknowledgements, and we have a massive time consuming checking operation for orders added to ensure mistakes are not made i.e. discounts applied incorrectly before the acknowledgements are sent out.

Can anyone advise as to where I can find the path to getting a solution to this problem.

Thanks

Jim Jackson

Edited by: Jim Jackson on Feb 20, 2009 9:11 AM