How to Give rebate to one time customer for already billed orders.

[Former Member]

Hi all,

I have a problem where the one time customers have already been billed and the accounting has also been cleared.

The material that they purchased had a discount,but due to some pricing error,they were billed for the full amount.

Now we want to return the difference amount to these customers.

Can anyone tell me how do we do this in SAP.Keeping in mind that all the customers are one time customers.

Is it possible through Retroactive Billing? If yes,How?

Thanks in advance.

Khan

[Former Member]

Hi,

do all the customization settings related to rebates for this customer.

create agreement in vbo1 transaction and go to SE38, run sdbont06 programme or go to VBOF t.code and give selection criteria and execute (remove tick test indicator) then back dated bills comes into ur aggreement. now go VBO2 check if they have come or not.

regards,

sadanandam kasarla

[Former Member]

Hi,

Since billing document is saved and posted to FI and even payment is cleared by the customer we can't reverse the document and can't be recaptured, Using Credit memo for that perticular customer this can be accoplished.

Thanks,

Swamy H P