In Workflow log, What does the status"Reserved" mean??

[Former Member]

Hi All,

While execution of workflow in workflow log a task is displayed with status "Reserved".

I've never got this previously for the same workflow.

Please suggest me, what does this status mean and how could have this status arrived in workflow log.

[Former Member · Accepted solution]

Assume a workitem goes to 2 users A and B.

If one user(A) double clicks on the workitem it means he is trying to execute the workitem. At the same time the workitem gets disappeared from the inbox of the second user(B). If User A want to take action at later stage, he may choose "Cancel and keep workitem in inbox". At this point of time since he has tried to execute the workitem, the status changes to "Reserved".

Regards,

PR.

[Former Member · Accepted solution]

Hi Phatanjali,

I got it, But I wanted to delete that workflow task (remove the workflow task from inbox)or forcefully complete the workflow.

Please suggest the steps to do it.

Regards,

Nitin...

[Former Member · Accepted solution]

Are you sure to remove the workitem from the inbox ?

If so, in the workflow log, click on the 1st row.

In the Menu, click on GOTO and click on Technical workitem display.

Again click on Edit -> Change.

You will find the Logically Delete option and adjacent to it you find "Execute" Button.

Once execute the workflow gets compelted and the workitem is removed from the inbox.

Be careful and confirm if you want to use the same in production.

Regards,

PR.

[Former Member · Accepted solution]

Also you can use SWWL to delete it.

[devrajsinghr · Accepted solution]

HI Nitin,

Yes You can use SWWl but it's not suggested in PRD envirment.. you can complete the workflow manully by manully completing the WI by swia transaction....

Regards

Dev

Edited by: Dev on Feb 19, 2009 6:15 AM

[sickwell · Accepted solution]

P R, hello!

Could u provide - when user A have 'Reserved' item status and close browser window, - what we can do for user B for viewing this item in work inbox.

Or what we can do for this?, that after closing work inbox item change status for 'Ready'?

[keohanster · Accepted solution]

Please don't resurrect old threads... this thread is over 6 years old!  This thread should have been closed by the original poster.

Please do read the SCN Rules of Engagement here -

Sue

[Former Member]

Hi Nitin,

By clicking the Reserve that particular agent reserves the right to execute the workitem at a later time and the workitem vanishes from other possible agents inbox.

Regards,

Dheepak

[former_member185167]

Hello,

If I'm not mistaken, it's when the user double-clicks on the workitem (in SBWP) but hasn't executed it yet (eg chosen a decision button).

regards

Rick Bakker

Hanabi Technology