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Alerts Problem

former_member1275317
Participant
0 Kudos

I have some problem with alerts. Alert configuration is working fine and alerts triggering properly in production system for any message failures. But sometimes we are having alerts with out any interface details. Simply u201CError: Occurred in Interface which is from u201C

It is happening rarely. I have done troubleshooting for alerts but everything is fine.

I couldnu2019t find anything wrong..

What could be the reason for this.. ?

Please help me out..

Regards,

Deep..

Accepted Solutions (1)

Accepted Solutions (1)

former_member181955
Contributor
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Hi

Check whether you have used required container vaiables(SXMS_FROM_INTERFACE,SXMS_FROM_SERVICE)

in your short Text or in Long Text of Alert Category.

Thanks

Prasad Nemalikanti

former_member1275317
Participant
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Prasad, Thanks for your reply..

As i told that i'm getting alerts with complete information like party,Interface,service. This case is happening in some times only.. with out any details. These alerts i have received 3 hours back.. after 1 hour i have receieved alerts for some message failure with complete details.. i'm 100 % sure that configuration is fine.

Regards,

Deep

Former Member
0 Kudos

Hi Sandeep,

Can you please check in sxmb_moni or in RWB -> Message monitoring on what error it is showing.

maybe in the trace these details will be missing, so that the alerts cannot be properly displayed

Thanks,

Tiny

Edited by: TINY MAMPILLY on Feb 19, 2009 10:18 AM

Answers (1)

Answers (1)

Former Member
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check your alert category

former_member1275317
Participant
0 Kudos

Thanks for your reply..

Alert Category is fine.. I'm getting alerts also for this category.But this is happening rarely. Even 2 hours back i have received alerts for the same category with interface details.. which interface has problem, party details.... I think everything is fine as per Configuration..

any other ideas... ?

Regards,

Deep.