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Former Member
Feb 19, 2009 at 05:13 AM

Support Desk Messages - Is it possible to specify the Solution Landscape?

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When we attempt to assign support desk tickets to an incident, many of the support desk tickets do not show up on the listing. We have determined that some of the tickets have been correctly assigned to the active solution landscape, but many tickets do not show a solution landscape (the field is blank). We need to know how the solution landscape is specified. Is this done by the end user when they create a support desk ticket or is it automatic? If automatic, why is the Solution Landscape field blank on many of our tickets?