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Former Member
Feb 19, 2009 at 01:39 AM

Service Desk Mail - Modify the subject -adding ticket number and descriptio

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Hello,

I have activated the automatic sending of email when a new ticket arrives into the Service Desk. I am using the standard notifcation smartform However all the mails arrive in the inbox with the same subject, so no possibility of making a quick identification of the ticket.

I heard that is possible to add additional fields in the subject of the mail using some "&" parameters. However I do not have a clue where to modify and what type of & parameters are available. Is that I need to copy and modify the smart form somewhere??

I appreciate your inputs.

Regards

Esteban Hartzstein