Hello,
I have activated the automatic sending of email when a new ticket arrives into the Service Desk. I am using the standard notifcation smartform However all the mails arrive in the inbox with the same subject, so no possibility of making a quick identification of the ticket.
I heard that is possible to add additional fields in the subject of the mail using some "&" parameters. However I do not have a clue where to modify and what type of & parameters are available. Is that I need to copy and modify the smart form somewhere??
I appreciate your inputs.
Regards
Esteban Hartzstein