Invalid printer error message

[Former Member]

hi -- I've developed some Crystal Reports for a client. I work on my own machine, not on their network.

When the client runs the report, they get the message "Invalid printer; the default printer will be used."

I don't recall them having this problem previously, though of course they've never been able to access my printer. Have I inadvertently caused Crystal to remember and expect to find my printer?

Really want to get avoid this behavior. Help?

Thanks,

Carol

[Former Member · Accepted solution]

Hi Carol,

This error is not a Crystal Reports (CR) error. It appears because CR can not read the printer driver

information. To resolve this error message, you must remove and reinstall the printer driver on the

affected computer.

The report now opens without an error.

Hope this helps you!

Regards,

Anindita

[Former Member · Accepted solution]

hi Anandita -- I'm still a bit unclear. What printer is being referred to in the error message that Crystal produces? It makes no sense that they'd have to install a driver for my printer, which is not, of course, available to them.

Thanks,

Carol

[Former Member · Accepted solution]

Hi Carol,

When a report is designed in Crystal it will default to the printer that is set as the system default. If the report is later opened on a computer that doesn't see that same printer it will prompt with that message you saw and go back to default settings.

To avoid this there are a few more options. Please check them.

First, is to set the report with "No Printer" this will make it look the same on different computers, the downside being when you print you will have to select a printer.

The other option is to have a default printer set up that every user can see so the setting will not change, again the issue with this is that if a user wants.

Hope this helps you!

Regards,

Anindita

[Former Member · Accepted solution]

HI Anandita -- How/where do I set the report to have "No printer"? That might be the best solution for us.

thanks,

Carol

[Former Member · Accepted solution]

Hi Carol,

I believe if you go to page setup and check off "No Printer" would do it for you.

I hope this helps,

Regards,

Zack H.

[Former Member · Accepted solution]

Hi Carol,

Go to File-> Page Setup. In the Page setup page, check the No Printer option at the bottom of that page and click OK.

Hope this helps you!

Regards,

Anindita