Hi Gurus,
we are running SRM 7.0 and we are facing a big issue in handling the shopping carts when created by interfaces.
basically, when we create a shopping cart via interfaces and not manually on the SRM, the shopping cart remains in status "Open" and it is not ordered. We can also see in the shopping cart (in the tab Approval Process Overview we can see that the Approval Status is Open - No Decision Made).
Can anybody give a hint on how having the worlflow to "order" the shopping cart executed also whenever a shopping cart is created by the interface and not manually?
Thanks a lot in advance (lot of points promised...)