Hi all,
For Service Desk, can I define other objects that are not a SAP system?
I'm trying to set up the following scenario:
E.g. - When creating a new ticket, when I select the system/ibase or the camponent field, how can I select something like Process A instead of SAP System A. I mean, I can have an issue on a web project and want to report on that instead of telling it is a sap component issue. Is this possible to be done? If so, can you provide an example (I believe this is done on the IBase transaction, but don't know how)?
Regards,
Ricardo
Edited by: Ricardo Dias on Feb 18, 2009 10:43 AM