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Former Member
Feb 18, 2009 at 09:32 AM

with SP16-17 we can't create support message from satellite system anymore

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hello,

We have implemented the support package 16 and 17 SAPKITL427 in solution manager last week-end and since then all satellite systems can not create support message anymore.

The process is perfectly working in solman itself and we don't think we have thus a process customizing issue here but who knows...

The key user creates the message with the help -> create support message

and when he saves it (clicking the mailbox button) he gets the following error

Error in Local Message System: Function not available Message was Not

Created

In fact the error Message is BCOS088

We debugged the function BCOS_CREATE_MSG and we found out that the function

DNO_OW_CREATE_NOTIFICATION is returning error code 1.

We checked out RFC connection and it looks ok

There is no dumps in ST22, no error in SLG1 in both system...a nightmare

The notification SLF1 is created in solman but the status field of the notification is empty and it looks that the record is somehow corrupted because you can't modify it with dnotifwl.

Due to the fact that the notification is not correctly created the support message is also not created.

SAP and our solman consultant are working on it since 2 days but don't have a clue. Maybe some program where no regenerated correctly ?

If you would have any idea in which direction to look, i would greatly appreciate

thanks a lot

best regards Xavier